Terms of service

Honour Energy - Terms and Conditions of Trade

These Terms and Conditions of Trade ("Terms") govern all business dealings with Honour Energy. They apply to all sales of products ("Products") and services ("Services") unless a specific variation has been provided to you in writing by an authorised representative of Honour Energy.

1. Agreement to Terms By creating an account, placing an order for Products or Services, or using the Honour Energy website ("Website"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. This forms a legally binding agreement between you and Honour Energy. If you are acting on behalf of a business, you warrant that you have the authority to bind that entity to this agreement. If you do not accept these Terms, you must cease using the Website and refrain from purchasing our Products or Services.

Honour Energy reserves the right to immediately suspend or terminate any customer account if we believe the account or Website is being misused.

2. Product Safety and Installation You acknowledge that many Products sold by Honour Energy require installation by a qualified and licensed professional, such as an electrician or a renewable energy installer, in accordance with all relevant standards and regulations. Incorrect installation can result in serious injury, death, or property damage. All workmanship related to the installation of Products is the sole responsibility of the contractor performing the work. To the fullest extent permitted by law, Honour Energy is not liable for any loss, damage, injury, or death resulting from the installation or servicing of any Products purchased from us.

3. Orders, Pricing, and Payment

  • 3.1. Pricing: All prices are subject to change without notice. If a Product is listed at an incorrect price due to a clear system error, Honour Energy is not obligated to honour that price. Furthermore, Honour Energy reserves the right to adjust the price of an order before dispatch due to supplier price increases or other market factors beyond our control. The final price will be confirmed on the tax invoice issued upon dispatch. All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise specified.
  • 3.2. Payment: Payment must be made by the due date specified on the invoice. If no date is specified, payment for all Products is required on or before delivery or collection. Honour Energy will not release any Products until payment has been received in full as cleared funds. We reserve the right to require proof of purchase before releasing goods.
  • 3.3. Late Payments: If you fail to make payment by the due date, Honour Energy may, after providing a written demand for payment, take one or more of the following actions without prejudice to our other legal rights:
    • Cancel your order.
    • Charge an administration fee of 10% of the overdue invoice amount.
  • 3.4. Payment Methods: We reserve the right to apply a surcharge for payments made by credit, debit, or charge cards. If any payment is declined, reversed, or dishonoured, you must immediately arrange for an alternative payment method. You may not offset any amount you believe we owe you against any amount you owe us.

4. Delivery and Collection

  • 4.1. Delivery: Honour Energy may arrange for the delivery of Products at its discretion and at your cost and risk. Any delivery timeframes provided are estimates only. While we will use reasonable efforts to meet these estimates and notify you of any known delays, we are not liable for any losses, costs, or damages arising from late delivery.
  • 4.2. Acceptance and Inspection: You are deemed to have accepted the delivery of the Products once they are collected by you, delivered to your nominated address or site (whether attended or not), or provided to a carrier for delivery. You must inspect all Products immediately upon receipt. You must provide written notice to Honour Energy, including specific details and evidence, of any claim that the Products do not conform to your order within 24 hours of delivery. If no such notice is received, the Products will be deemed accepted by you, and you are liable for full payment.
  • 4.3. Unattended Deliveries: If you authorise Products to be delivered to an unattended location, left unsigned, or left outside for collection, you accept full responsibility and sole risk for any subsequent loss, theft, or damage.
  • 4.4. Failed Delivery: If we are unable to complete a delivery due to your fault (e.g., absence from the delivery address), you will be liable for all resulting costs, including transportation, warehousing, and redelivery charges.
  • 4.5. Collection (Pick Up): If you opt to collect the Products, you must present proof of purchase. If you fail to collect the Products within seven (7) days of the agreed date or notification of their availability, Honour Energy reserves the right to cancel the order, resell the Products, and charge a restocking fee of 10% of the Product's price.

5. Title and Risk

  • 5.1. Risk: Risk of loss or damage to the Products passes to you at the moment the Products are dispatched from our warehouse for delivery or when you collect them.
  • 5.2. Title: Legal ownership and title to the Products will not pass to you until Honour Energy has received payment in full for those Products.

6. Returns, Refunds, and Damaged Goods

  • 6.1. Damaged in Transit: If you believe Products were damaged during transit, you must lodge a replacement request with us within three (3) days of receipt. This request must include the product details, a description and photos of the damage, and an electrician's report if the damage is not visible. If we determine the damage occurred in transit, we may, at our discretion, offer a replacement.
  • 6.2. Change of Mind Returns: Products will not be accepted for a "change of mind" return more than fourteen (14) days after delivery. Any such return is at the sole discretion of Honour Energy and must be agreed to in writing. A restocking fee of 10% of the total purchase price will apply.
  • 6.3. Return Conditions: Where Honour Energy agrees to accept a return (for any reason), you must:
    • Return the Products within two (2) weeks of the agreement.
    • Ensure Products are in their original, unopened packaging with all accessories and manuals.
    • Ensure Products are in their original condition, meaning they have not been installed, fitted, or damaged.
    • Bear all costs and risks associated with returning the Products, including postage and insurance. We are not responsible for items lost or damaged during return transit.
  • 6.4. Non-Refundable Costs: Original freight and delivery costs are non-refundable. You are not entitled to a refund or replacement if Products are damaged after delivery or have been altered in any way.

7. Product Information and Warranties

  • 7.1. Product Specifications: We make reasonable efforts to ensure that all descriptions, illustrations, and specifications on our Website are accurate. However, this information is based on data provided by manufacturers and is an estimate only. We do not guarantee its accuracy and reserve the right to correct any errors without notice.
  • 7.2. Regulatory Compliance: It is your responsibility to ensure that any Products purchased are compliant with all applicable standards and regulations for your intended use before they are used or installed.
  • 7.3. Government Schemes: Honour Energy makes no representation or warranty that any Product is eligible for any government rebate, incentive, or certificate scheme. Verifying eligibility is your sole responsibility.
  • 7.4. Manufacturer’s Warranty: Products are sold with the standard manufacturer's warranty that is in effect at the time of sale. You agree to pass this warranty on to any end-user and refer all warranty claims to Honour Energy or the manufacturer as directed. You must not service, repair, modify, or provide your own warranty for any Products.
  • 7.5. DISCLAIMER OF WARRANTIES: TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR THE MANUFACTURER'S WARRANTY, HONOUR ENERGY MAKES NO OTHER WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS. THIS INCLUDES ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, WHETHER EXPRESS OR IMPLIED.

8. Limitation of Liability and Indemnity

  • 8.1. Australian Consumer Law (ACL): Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
  • 8.2. Limitation of Liability: Where the law permits, Honour Energy's liability for any breach of a non-excludable condition, warranty, or guarantee is limited, at our option, to:
    • In the case of Products: the replacement of the Products, the supply of equivalent goods, or their repair.
    • In the case of Services: the supply of the Services again, or payment for the cost of having them supplied again.
  • 8.3. Consequential Loss: To the fullest extent permitted by law, Honour Energy is not liable for any consequential, indirect, special, or punitive loss or damage (including loss of profit) arising from your use of the Website, Products, or Services.
  • 8.4. Indemnity: You agree to indemnify and hold harmless Honour Energy, its directors, and employees from any liability, loss, claim, or expense arising from your breach of these Terms, your use of the Products or Website, or any violation of applicable laws.

9. Account Termination or Suspension Honour Energy may suspend or terminate your account under the following circumstances:

  • For Cause: We may suspend or terminate your account by written notice if you commit a material breach of these Terms, repeatedly breach the Terms, or become insolvent.
  • For Misuse: We reserve the right to immediately suspend or terminate your account without notice if, in our sole judgment, we determine that you are misusing the Website in any way.

Upon any termination, all amounts that you owe to us become immediately due and payable.

10. General Provisions

  • 10.1. Governing Law: This agreement is governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts in or nearest to Brisbane.
  • 10.2. Amendments: We may amend these Terms at any time. The updated Terms will be published on our Website, and you will be deemed to have accepted the amendments if you continue to place orders.
  • 10.3. Force Majeure: Honour Energy is not liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including strikes, lock-outs, and other industrial disputes.
  • 10.4. Waiver: Any failure by Honour Energy to exercise a right arising from a breach of these Terms does not constitute a waiver of that right or any other right.
  • 10.5. Severability: If any part of these Terms is found to be unenforceable, the remainder of the Terms will continue in full force and effect.
  • 10.6. Non-Disparagement: You agree not to make any public statement, whether written or oral (including on social media), that disparages or is likely to harm the reputation of Honour Energy or its representatives.
  • 10.7. Recovery Costs: You are liable for all reasonable costs incurred by Honour Energy in recovering any debt you owe or otherwise enforcing these Terms.